Política de envio

SHIPPING POLICY 

Overview At PrimeGarden Direct, we understand that you are eager to receive your order. We are committed to providing a reliable, efficient, and transparent delivery service to all our customers across the United Kingdom.

Order Processing

  • Processing Time: All orders are typically processed within 1–3 business days (excluding weekends and public holidays).

  • Order Confirmation: Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to monitor your parcel’s journey.

Shipping Rates & Estimates We offer competitive shipping rates to ensure your products arrive safely and promptly.

  • Standard Shipping: 3–5 business days – FREE

  • Express Shipping: 1–2 business days – £4.99

Please note: Shipping estimates are provided as a guideline. Whilst we endeavour to meet these timeframes, external factors such as courier delays or seasonal high-demand periods may occasionally affect delivery times.

Shipping Destinations Currently, PrimeGarden Direct ships to addresses within the United Kingdom.

Order Tracking Once your package leaves our warehouse, you will receive a tracking link via email. Please allow up to 24 hours for the tracking information to update within the courier’s system. If you have any trouble tracking your order, our support team is here to assist you at kukirinrush0036@gmail.com.

Delivery Issues & Lost Parcels

  • Incorrect Address: Please ensure your shipping information is accurate at checkout. We cannot be held responsible for parcels delivered to an incorrectly provided address.

  • Lost or Damaged Items: In the unlikely event that your parcel is lost in transit or arrives damaged, please contact us immediately at kukirinrush0036@gmail.com. We will investigate the matter with the courier and work to resolve the issue as a priority.

Customs and Import Duties For orders within the UK, you will not be liable for any additional customs or import duties.